Client Executive

Location: London

Department: Client Team

Working pattern: Full-Time

About the Group

The world is obsessed by small start-ups or the largest corporates. Most UK media agencies are built to serve the top 100 spending clients, and there are a multitude of boutique agencies to serve those starting out in business. The Specialist Works is different. We are built exclusively for marketers at entrepreneurial brands. Businesses that are past the messy start-up stage but are worlds away from the slow-paced nature of large corporates.   

Our clients span large privately owned businesses (often PE backed, founder-led or both) and small to mid-cap public enterprises. They are fighting larger, more established competitors and know they need to think and behave differently to win. They don’t conform to category norms. Since they can’t out-spend their competition, disruption is the safest move they can make.   

The marketers leading these brands are innovative, resourceful, moving at pace and in all-out growth mode. They’re powerful; redefining categories, overtaking and acquiring traditional businesses and changing consumer behaviour along with it.   

 Our clients share three common yet exciting challenges which define everything we do as an agency:   

• Consumer – customer acquisition is key to their success   
• Company – they are highly ambitious and built lean   
• Category – they are often outspent by their competitors, need to outmanoeuvre the competition and are passionate about disrupting an established category   

Role Overview

As a Client Executive within The Client Team, you’ll support client relationships by helping to coordinate projects, liaising with internal teams, and ensuring that we deliver top-notch service to our clients. This level 2 position is ideal for someone with foundational experience in client services, looking to deepen their knowledge and grow in a fast-paced, creative environment.

You’ll work closely with the Client Manager and other departments to ensure client projects run smoothly and client needs are met with precision and enthusiasm.

Key Responsibilities

• Project Coordination: Assist in managing client projects, from briefing to execution, ensuring timelines and deliverables are met.
• Client Support: Act as a day-to-day contact for clients, responding to queries, updating them on project status, and ensuring satisfaction with each stage of the project.
• Internal Collaboration: Work with creative, strategy, and media teams to align on project details and deliver a cohesive client experience.
• Performance Reporting: Gather data and insights on campaign performance, preparing reports that highlight successes, learnings, and recommendations.
• Administrative Tasks: Help with invoicing, project documentation, and resource allocation to ensure all project requirements are met.
• Market Research: Conduct research to provide clients with relevant insights, including competitor analysis and trend monitoring, to enhance their strategies.

What We’re Looking For

• Client Services Experience: 1-2 years in a client-facing role within marketing, media, or a related field.
• Organised and Detail-Oriented: You’re skilled at managing multiple projects, ensuring deadlines are met, and keeping track of details across each client account.
• Excellent Communicator: Strong written and verbal communication skills to effectively interact with clients and convey project insights.
• Proactive Problem-Solver: You can think on your feet, identifying potential issues early and suggesting solutions.
• Team Player: You thrive in a collaborative setting, working effectively with both clients and internal teams.
• Curious and Eager to Learn: You’re committed to growing your skills and staying current on industry trends to better serve our clients.

Qualifications and Skills

• Experience with project management tools and client relationship management software.
• Strong organisational skills, with an ability to handle multiple accounts and projects efficiently.
• Proficiency in data analysis tools, such as Excel, to interpret and communicate campaign performance.
• Bachelor’s degree in Marketing, Communications, or a related field (preferred).

Working Conditions:

•  A minimum of 3 days per week in our London office.
• May require some travel to meet with clients or attend industry events on an ad-hoc basis.  

We provide an exciting, fast paced, people first environment that allows everyone to grow, learn and thrive.

We work a 9-day fortnight, meaning staff have every other Friday off!

We offer all our employees share options, and we’ve built a benefits package that invests in our employees’ long-term personal and professional growth and wellbeing.

Our Values

• Passion: You share your excitement about what drives you
• Inquisitiveness: Ask “what’s possible?”.  Ask “why not?”
• Caring: Be a good professional, a good colleague and a good human
• Knowledge: Know plenty. Share it. Learn more.

And we live them every day #IamPICK

Our Values in Action

• Passion: You approach each client account with enthusiasm, dedicated to helping clients reach their goals.
• Inquisitive: You’re always seeking insights and feedback to enhance client campaigns and add value.
• Caring: You’re invested in client success, ensuring every interaction and project delivers on our commitment to quality.
• Knowledgeable: You bring expertise to the table, using your industry knowledge to guide clients toward effective strategies.

Social and Environmental Commitment

At What’s Possible Group, our mission is to build a group our people are proud of. Proud of what we deliver to clients. Proud of how we treat each other. Proud of our commitment to people, planet and profit.

We are dedicated to embedding social and environmental responsibility into every aspect of our business. You'll contribute to initiatives that promote social equity, diversity, and inclusion within our workplace and in the content, we create, whilst actively supporting and promoting sustainable best practice by, continuously working to minimise waste, prioritise eco-friendly suppliers, and promote remote work to reduce carbon emissions.

Your role will include supporting these efforts by helping to implement green office practices, coordinating initiatives that enhance our corporate social responsibility, and ensuring our operations align with our values of sustainability and social responsibility.

Sound good to you? Then get in touch. 

At The What’s Possible Group our culture, our creativity and our passion is powered by people.  People just like you.  Diversity and difference drive innovation, not only for us but also for our clients and is at the heart of everything that we do.