Principal Client Director

Principal Client Director – Client Digital Solutions

Does working for an organization that harnesses their market leading technology to drive digital engagement with Benefits excite you?

We support our clients with global, market leading capabilities that improves the health, wellbeing, and resilience of employees!

Do you want to work some of the most some of highest profile UK and global companies?

We work with a range of organizations, so they are better informed about the health and wellbeing of their workforce, and better advised on how to deliver great outcomes for their people and business!

You would be aligned to ones of our offices with the ‘hybrid’ flexibility to work in the locations that enable you to deliver your best work, including your home, the office and client locations

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Every day will be different. As you’ll have overall responsibility for the clients in your portfolio you could be:

• Responsible for leading the specialists in Online, DC, Risk, Healthcare and Communications to ensure a coordinated approach to client management in order to retain and expand the client services for key MCE clients.
• Work closely with the Online MCE business leader to align approach and delivery across the MCE portfolio.
• Manage the overall client relationship within the Client Value Creation Model ensuring that each Client has a NPS score of 7 or above.
• Accountable for exceeding the portfolio targets to contribute to the overall business
• Responsible for utilising your business network (internal and external) to generate new opportunities for Health
• Support Aon United by generating opportunities for Human Capital and Risk Capital
• Work closely with the Sales team on all stages of the prospecting process including but not limited to pre RfP meetings, RfP production &
• To manage the contracting stage of the BPF including the handover from sales, renewing the contract, creating and updating the Services & Fee Schedule, drive the timely delivery of the Client Calendar and ensure an effective Internal Discovery process is in
• Complete and update North Star
• Proactively manage the client financials to ensure every stage is correct (amount, type, time) including revenue recognition, invoicing (within 90 days of revenue recognition) and debt management (within 60 days).
• Drive the Governance process to ensure effective monitoring of the service and work to bring new ideas/innovation
• Build a successful working relationship with the Operational Lead to automate the delivery

How this opportunity is different

The role in the Client Digital Solutions team is an opportunity to work with Tech that leads the market for some of the most exciting clients in a flexible way that means you can bring your best to the role.

Skills and experience that will lead to success

We are looking for someone who has excellent client relationship skills and is comfortable working to meet and exceed their financial targets. Ideally you should have experience in employee benefits, but this does not need to include benefits technology. We would expect you to be able to operate at a senior level with clients and to thrive in a complex deadline driven environment.

You should also be able to work in a team environment with multiple stakeholders.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAccommodations@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

#LI-LW1

#LI-hybrid