Client Relationship Manager

Location: Hybrid – London-based, with 2 day/week in the Waterloo office (shared workspace with other climate-focused teams)

Job type: Full time & permanent

Compensation: Up to 42k (salary band 32k–36k plus variable bonus of 4k–6k depending on performance and experience)

Ecologi is seeking a Client Relationship Manager to help manage and grow our expanding customer base across our carbon accounting and restoration services. You’ll play a vital role in delivering excellent service, nurturing accounts, and enabling businesses to maximise their climate impact. With hybrid working and a culture of ownership and autonomy, this is a great opportunity to build your career in a mission-led team.

This role is perfect for someone with client-facing experience, looking to deepen their account management skills in a growing, impact-driven business. You'll be part of a cross-functional, collaborative team that values flexibility, rigour, and sustainability as well as gaining hands-on exposure to carbon measurement and reduction in practice.

Ready for your next exciting challenge? Come join us and help shape the future of our team

Company profile

Ecologi is the UK’s most trusted climate action platform. Our mission is to inspire and empower businesses to accelerate global climate action through funding high quality, high integrity climate solutions including reforestation, habitat restoration, carbon avoidance and removal projects around the world. We work with over 24,000 businesses; Co-op, O2, BAFTA Albert, ITV, Ubisoft, Oracle, Capgemini, Mulberry including 300+ B Corps.

Our community has collectively funded the planting of over 89m trees, avoided 3.5m tonnes of verified CO2e, over 39,000m2 of habitat restored and permanently removed 14,000 tonnes of CO2. We’re science-led and impact driven, aligned to the SBTi and Oxford Principles and guided by our impact team and expert independent climate committee. We support leading industry standards and work with leading third-party quality assessment from our partners Sylvera, BeZero Carbon, Calyx Global and Renoster. We’re a proudly certified B Corp, in the Top 5% for Environment and Governance, as well as the most trusted climate action brand in the UK with an average 4.8 rating on Trustpilot.

As a team we’re easy going and take great pride in our work. From brand marketing to product development, we’re all striving to move the needle on the climate emergency. Our culture is about being honest and transparent so we trust each other, and about feeling part of something bigger than yourself. We're willing to do something good with our lives and for our planet. If you feel the same, we could be the right company for you! Our Values:

• Planet First: We are science-led and impact-driven. We hold ourselves to the highest scientific standards and collaborate with the best global partners. We provide leading-edge solutions for our planet that customers love.
• Always Accountable: We gain trust through transparency. We do our due diligence and seek out the best possible data to inform our decisions. We value authenticity, openness, honesty and operate with integrity and autonomy.
• Changemakers: We drive meaningful change. We are agents of change. We’re progress driven, setting ambitious goals even when faced with uncertainty and ambiguity. We test, we learn, we move forwards. We’re brave, optimistic, resilient and enjoy the challenge that change brings.
• Act, Together: We believe in the power of collective action. We inspire and empower our people and businesses to make a positive difference. Together, we challenge, we communicate, we collaborate. We celebrate and champion diversity and inclusion.

Required Skills & Experience:

• Experience in client management, account management, customer success or other relevant field
• Direct client-facing interaction experience in a professional environment
• Strong interpersonal and stakeholder management skills
• Able to synthesise and explain technical information clearly
• London-based or able to commute weekly

Desired Skills & Experience:

• Background in sustainability, climate change, or impact-led organisations
• Experience in consulting, e-commerce, or climate tech sectors
• Familiarity with carbon accounting or sustainability reporting concepts
• Working knowledge of tools like Adobe, Miro, Google Slides,
• Proficient in Excel (or Google Sheets), with CRM experience (HubSpot or similar)

Job Responsibilities:

Client Management

• Manage a portfolio of 50–100 clients, starting with smaller accounts (3.5–5.5k) and progressing to larger enterprise relationships
• Conduct regular calls and meetings to understand goals, provide support, and deliver value throughout the customer journey
• Lead on renewals, retention, and identifying upsell opportunities across both the carbon and restoration sides of the business
• Collaborate with the Carbon Accounting and Impact teams to ensure seamless client project delivery
• Act as the main point of contact for your clients, with increasing responsibility over time
• Contribute to customer support operations while the team scales

First Line Carbon Accounting

• Answer high-level carbon accounting queries and support clients post-reporting
• Help interpret emissions footprints, deliver debriefs, and assist with setting climate goals and narratives

Organisational/Process Improvement

• Working with the Head of Customer Success to ensure optimisation of client management processes.
• Coordinate across the Measurement, Impact, and Commercial teams to support account planning and delivery
• Keep records and client data updated using tools like Google Sheets and HubSpot
• Support new platform rollouts and feed back on process improvement opportunities
• Staying updated on industry trends and competitors to effectively position our offerings within key accounts.

Job Benefits:

• Pension: We match your contributions up to 5% in our defacto 5* rated company pension with Aviva which provides over 200+ funds to invest in.
• Flexible working: We work around your productivity; 9:30am to 3:30pm are our core working hours and the rest is flexible.
• Great annual leave policy: Taking a break is great for your ability to be brilliant at work; we offer a total of 37 days to reset and refresh throughout the year.
• Time off when you need it: We give you flexibility to juggle your work and personal commitments through a range of additional leave options such as volunteering leave, carers leave, compassionate leave and our sabbatical policy.
• Learning & Development: Everyone has a 350 personal budget that can be put towards any personal development activities of their choice, such as courses, conferences, reading, networking opportunities and more. We also have a centralised budget that employees can apply to utilise.
• Tech equipment: MacBook, monitor and peripherals provided.
• Working from abroad: Whether you have family abroad or just fancy a change of scenery, all team members are able to work up to 30 days abroad in any calendar year.
• Enhanced parental leave: Supporting parents to be is high on our priority list so if you’ve been with us for a minimum of 26 weeks up to any day in the qualifying week, you’ll get 12 weeks at 90% pay if you’re the primary carer, and 2 weeks full pay + 4 weeks at 50% pay if you’re the secondary carer.
• Early Friday leave: Enjoy a head start to your weekend every Friday at 3:00 PM, embracing a healthy work-life balance!

Diversity and inclusion

We are looking for shining stars and diamonds in the rough, and we’re committed to creating a diverse environment and all qualified applicants will be considered regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, national origin, disability, age or any other grounds.