Perform thorough KYC checks, including identity verification, background checks, risk assessments, and sanction screening.
Ensure a smooth, timely, and positive onboarding experience while maintaining a high standard of compliance.
Work with the Compliance team to flag high-risk clients and manage escalations or complex cases.
Serve as a primary point of contact for clients during the onboarding process, guiding them through the KYC requirements and addressing any questions or concerns.
Assist clients in submitting the correct documentation, ensuring that all required paperwork is collected and submitted in a timely manner.
Ensure all KYC records are securely stored and accessible for audit and reporting purposes.
Work closely with sales, product, and customer success teams to ensure smooth handoffs and alignment across departments.
Handle client inquiries, issues, and escalations, ensuring timely resolution while maintaining a positive experience.
Ensure all client information is entered into the KYC systems accurately and timely.
Skills and Qualifications:
Experience in client onboarding, KYC/AML compliance, or a related role, preferably in financial services, fintech, or a regulated industry.
Familiarity with KYC, AML, and financial crime regulations, including FATF, FinCEN, and other industry standards.
Experience in customer-facing roles with strong communication skills
Skills:
Strong analytical skills and attention to detail, with the ability to assess risk and perform due diligence effectively.
Excellent communication skills, able to explain complex KYC requirements to clients and internal teams.
Ability to manage multiple clients and priorities simultaneously, ensuring all deadlines and compliance standards are met.
Problem-solving skills, with the ability to navigate complex KYC cases and escalate appropriately.
Experience with KYC/AML platforms (e.g Trulioo, Comply Advantage) and CRM systems (e.g Salesforce, Dynamic Works).
Education:
A bachelor’s degree in finance, business, or a related field. Advanced certifications in compliance (e.g., ICA, CAMS) are a plus.
25 days of holiday
Bonus
Pension contribution
Private medical, dental, and vision coverage
Life assurance
Critical illness cover
Wellness contribution program with access to ClassPass