Commercial Operations Coordinator

Location: Remote (UK Only)

Company profile

Ecologi is the UK's leading all-in-one climate platform trusted by over 20,000 businesses and counting.

Our mission is to inspire and empower businesses to accelerate global climate action through the funding of high quality carbon avoidance and removal credits and nature-based solutions through our marketplace, subscriptions & e-commerce products, and most recently, supporting businesses on their net-zero journey through our real-time carbon foot-printing for business tool Ecologi Zero.

Through our community of over 40,000 customers we have funded the planting of over 78 million trees around the world and avoided over 3 million tonnes of CO2e. As a social enterprise, we were recognised in the top 5 percent of B-Corps globally in 2022 in the Environment and Governance categories and listed as a Top UK Startup in 2022 and 2023.

For Our Planet

We're willing to do something good with our lives and for our planet. If you feel the same, we could be the right company for you!

As a team we’re easy going and we take great pride in our work. From brand and marketing to product development and climate impact, we’re all striving to move the needle on the climate emergency. We celebrate our milestones and all get together twice a year. Our culture is about being honest and transparent so we trust each other, and about feeling part of something bigger than yourself.

Diversity and inclusion

At Ecologi, our commitment to diversity is not just ethical— it's essential to our innovation and success. By embracing varied perspectives, we generate better ideas and more effective solutions. We encourage candidates from all backgrounds to bring their authentic selves to our team, ensuring that everyone— regardless of race, colour, religion, gender, sexual orientation, national origin, disability, age or any other grounds—feels empowered to contribute to accelerate global climate action.

About the role

We are looking for a Commercial Operations Coordinator to join our Commercial team. In this role, you will handle coordination, reporting, research, and administrative tasks essential to the smooth functioning of our day-to-day sales operations.

You’ll report directly to our Head of Commercial Operations and work closely with various departments on cross-functional projects designed to enhance customer experience, optimise commercial processes, and drive revenue growth.

We’re seeking a proactive individual who is confident in engaging with customers and collaborating with different teams across the business. This entry-level position is ideal for someone passionate about contributing to our climate goals and eager to embark on a career in Commercial Operations.

What you will achieve

• Deliver exceptional customer support by responding to inbound messages and actively identifying opportunities to drive revenue through upsells and referrals to the Sales team.
• Assist with company-wide communications and targeted customer outreach related to business events, such as pricing changes and product updates.
• Manage correspondence and meeting scheduling with customers involved in user testing or case study creation.
• Gather feedback and insights from customer interactions to aid in product development.
• Provide administrative support to the Sales team, including completing supplier forms and tracking outstanding invoices. Collaborate with various departments to streamline workflow processes.
• Compile data and insights from various sources to inform the Head of Commercial Operations and the Growth team about sales performance and other key Commercial Operations metrics. Support data analysis efforts to identify trends and areas for improvement.
• Develop proficiency in tools and third-party platforms to generate performance reports and support the Sales team’s development, ensuring training materials are kept up-to-date in Notion.
• Participate in and occasionally lead cross-functional projects to optimise internal processes, improve efficiency, and enhance the customer experience.

Essential Skills

• Previous work experience in coordination and administrative roles engaging with customers, ideally in a remote capacity.
• Excellent communication skills, with previous experience engaging with customers and facilitating clear communication across different business areas.
• Strong problem-solving skills, with the ability to find solutions quickly and effectively manage diverse situations.
• Meticulous attention to detail and excellent organisational and time management skills.
• Proficiency in Google Suite and data reporting with Google Sheets or Excel.
• Adaptable and eager to take on diverse tasks, consistently going above and beyond.
• Ability to excel in a fast-paced, rapidly growing environment.
• An interest in climate action and a desire to make a positive impact on our planet would be a great plus.

Work perks & Benefits

• Flexible Working hours - 9:30am to 3:30pm core working hours, the rest is flexible. We work around your productivity!
• Location - As a remote-first company, we have hubs in Bristol and London with dedicated co-working spaces. Ideal candidates will be within a 2-hour travel distance and able to travel once a quarter to our company gatherings (travel expenses are covered by us).
• Learning & Development - At Ecologi, we prioritize your professional growth. Engage in Hack Days and spearhead innovative projects to sharpen your skills. We tailor development opportunities to your career goals and provide access to top-tier courses, seminars, and conferences.
• Nest ethical pension - with Ethical Fund options.
• Tech equipment - MacBook Pro and accessories provided.
• Enhanced parental leave - We support you through your journey!
• Great Annual Leave Policy - Recharge with our generous leave package: 28 days of annual leave plus bank holidays, a company-wide shutdown between Christmas and New Year, and an extra day off for your birthday. Perfect for maintaining a brilliant work-life balance.
• Early Friday leave - Enjoy a head start to your weekend every Friday at 3:00 PM, embracing a healthy work-life balance!